Refunds & Return

Effective Date: 8 July 2024

At Plain Vnila, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a fair and straightforward returns and refunds policy.

1. Eligibility for Returns

You may return products purchased from plainvnila.com within 30 days of the delivery date, provided that they meet the following conditions:

  • The product must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
  • The product must not be damaged, altered, or show signs of wear or use.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards
  • Personalized or custom-made items
  • Sale items (unless defective)

3. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Email us at www.plainvnila@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack and Ship Your Return: Pack the item(s) securely in the original packaging (if possible), and include the RMA number and a copy of your original receipt. Ship the package to:Plain Vnila
    125 Evans Road
    [City, State, ZIP Code]

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:

  • Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at www.plainvnila@gmail.com and follow the return process outlined above. Once the returned item is received and inspected, we will send out the replacement item.

7. Late or Missing Refunds

If you haven’t received a refund within 10 business days of our approval:

  • Check Your Bank Account: It may take some time before your refund is officially posted.
  • Contact Your Credit Card Company: There is often some processing time before a refund is posted.
  • Contact Your Bank: There is often some processing time before a refund is posted.
  • If you have done all of this and still have not received your refund, please contact us at www.plainvnila@gmail.com.

8. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at:

Plain Vnila
125 Evans Road
Email: www.plainvnila@gmail.com

By making a purchase on plainvnila.com, you agree to the terms and conditions of this Refunds and Returns Policy. We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

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